At Acacia, our brand promise of Every Connection Matters underpins our methodology for service delivery. We embody this at every stage from partnership through to client engagement and support.
Acacia’s committment to quality means that services are only delivered by professionals with a minimum of 5 years’ experience, with no restrictions on their registration. Acacia’s comprehensive recruitment process ensures that all professionals fit with our organisational values and provide appropriate evidence-based clinical interventions to a high standard.
Our standard business hours are 7am to 7pm, with our call centre is staffed 24/7/365. This means that regardless of the time or day, clients can call Acacia and speak to a real person, with an average answer time of 12 seconds.
Client services can be delivered face-to-face or virtually, via telephone, video, or live chat. This ensures clients receive support in the manner that best suits them. Our Intake Team matches each client with the most suitable clinician based on their needs, concerns and preferences to provide a positive experience assist in delivering successful outcomes. The benefits for employees and leaders may include the following: