PHONE: 1300 364 273

Contact Us

Feel free to reach out to us via the contact information below or fill out one of the online enquiry forms below and one of our friendly staff will be in contact with you as soon as possible.

This email enquiry service is monitored Monday to Sunday during business hours. If your enquiry is more urgent, please call our 24/7 hotline – 1300 364 273

Our staff are trained and experienced with handling calls from the National Relay Service to cater for those who are deaf, hearing impaired or have a speech impediment. Our experience covers:

  • Internet Relay users;
  • SMS Relay users;
  • Video Relay users;
  • Web browser Captioned Relay users;
  • Speak and Listen users; and
  • TTY users


If you require urgent support 1300 364 273 or are at risk of harm to yourself or others please call emergency services (000 for Australia).
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Locations Around Australia, New Zealand And Internationally

International (Free Call) From All Countries

Office Locations

  • NSW Head Office – Level 13, 135 King Street, Sydney NSW 2000
  • QLD Head Office – Level 1 , 31 Merivale Street, South Brisbane QLD 4101
  • WA Head Office – Level 27, 44 St Georges Terrace, Perth WA 6000
  •                                  – 14 Lyall Street, South Perth WA 6151
  • VIC Head Offices – Level 39, 385 Bourke Street, Melbourne CBD VIC 3000

                                            Level 27 South Rialto Tower, 525 Collins Street, Melbourne VIC 3000

National Call Centre Phone 1300 364 273 – 24 hours a day, 7 days a week, we never close.

If you lodge an online request we will get back to you in the same day.

If you need to speak with someone urgently, please call 1300 364 273 for immediate assistance.

"The safety and wellbeing of our clients and staff is always our top priority. Acacia EAP is currently operating under normal conditions. Due to the pandemic status of COVID-19, some locations may move from face-to-face counselling to secure video or phone. All counselling services are able to be provided 24/7, as always. We will continue to monitor the situation closely and act quickly on the advice of health authorities."