Developing outstanding customer service skills is becoming more important than ever as organisations face increasingly fierce competition, constant time pressures and high customer demands and complexities. During this informative and practical skill-based workshop, participants will learn what it takes to deliver winning customer service along with effective communication strategies to confidently manage difficult customers and tame high emotions.
- Recognise the importance of delivering great customer service every time.
- Recognise the different types of customer service opportunities during the customer buying process.
- Identify the organisation’s customers and determine their needs and preferences.
- Learn professional customer service skills to ensure a consistent level of winning customer service.
- Adopt effective communication skills for enhanced customer service delivery.
- Recognise common mistakes made when delivering customer service and how to avoid them.
- Understand how to manage unhappy customers and tame emotions effectively.
- Learn how to use customer feedback effectively.
Duration: available in 3-Hours, Half Day, Full Day options