Emotional Intelligence

Being aware and in control of our emotions underpins our ability to build positive relationships and communicate effectively in the workplace – an essential trait for successful individuals and organisations. During this workshop, participants learn key insights and powerful strategies to identify and improve their level of emotional intelligence within the workplace.

Research shows us that an emotionally intelligent workplace enjoys effective working relationships, less conflict and a higher level of overall job satisfaction.

Learning Objectives

  • Develop a clear understanding of emotional intelligence and why it is so important in the workplace.
  • Understand the social neuroscience behind emotions and how they influence our behaviour and relationships.
  • Understand the flaws in our emotional thinking and how they lead to a breakdown in communication.
  • Understand the four essential pillars for mastering emotional intelligence.
  • Learn key strategies for developing your emotional intelligence in the workplace.
  • Gain assertive communication techniques to calm emotions, gain clarity and build rapport.
  • Gain tips on building a team with a higher level of emotional intelligence awareness.
  • Gain take away strategies to affect positive change, not only within your team but across the organisation.

Duration: available in 3-Hour, Half Day and Full Day options.

"The safety and wellbeing of our clients and staff is always our top priority. Acacia EAP is currently operating under normal conditions. Due to the pandemic status of COVID-19, some locations may move from face-to-face counselling to secure video or phone. All counselling services are able to be provided 24/7, as always. We will continue to monitor the situation closely and act quickly on the advice of health authorities."