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FAQs

FAQs

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How Soon Can I See A Counsellor?

How Soon Can I See A Counsellor?

Acacia Connection has an immediate service for people in crisis. Within 10 minutes you are assured to be able to speak with a counsellor. Our normal face to face EAP service is provided from 1-5 days, depending upon your availability to attend an appointment with the local counsellor.
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What Is An EAP?

What Is An EAP?

An Employee Assistance Program (EAP) is a benefit provided by companies for their employees and related family members. For employees it provides access to confidential counselling on a range of work and other issues at no cost to the employee. For companies, an EAP provides a vital support resource for employees, managers and teams to […]
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What Is Counselling?

What Is Counselling?

Counselling aims to improve individual well-being. It is a process where one person (client) talks to another (counsellor) in confidence about issues or difficulties they are experiencing. The counsellor will assist you to talk about and explore the issue, and develop strategies to cope with the situation or change the situation. Counsellors will engage with […]
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Will My Manager Or Company Find Out About My Counselling Issue?

Will My Manager Or Company Find Out About My Counselling Issue?

No, not unless you provide us with consent to advise them. There are some occasions where you may want to advise management of what you are going through as managers have to deal with this information properly under law. We are bound by the Privacy Act (1988) and will always adhere to its requirements to […]

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