FAQs

FAQs

How Soon Can I See A Counsellor?

Acacia Connection has an immediate service for people in crisis. Within 10 minutes you are assured to be able to speak with a counsellor. Our normal face to face EAP service is provided from 1-5 days, depending upon your availability to attend an appointment with the local counsellor.

What Is An EAP?

An Employee Assistance Program (EAP) is a benefit provided by companies for their employees and related family members. For employees it provides access to confidential counselling on a range of work and other issues at no cost to the employee. For companies, an EAP provides a vital support resource for employees, managers and teams to […]

What Is Counselling?

Counselling aims to improve individual well-being. It is a process where one person (client) talks to another (counsellor) in confidence about issues or difficulties they are experiencing. The counsellor will assist you to talk about and explore the issue, and develop strategies to cope with the situation or change the situation. Counsellors will engage with […]

"The safety and wellbeing of our clients and staff is always our top priority. Acacia EAP is currently operating under normal conditions. Due to the pandemic status of COVID-19, some locations may move from face-to-face counselling to secure video or phone. All counselling services are able to be provided 24/7, as always. We will continue to monitor the situation closely and act quickly on the advice of health authorities."