1. Critical Incident Response
The most crucial aspect of critical incident response is getting rapid support for your incident that is triaged and managed by professionally trained employees of your provider to assist your workforce and employees to overcome and minimise risk from incidents, both individually and organisationally that can develop into potentially damaging effects (i.e. post traumatic stress disorder).
We do not outsource this critical service for your business. We have trained employees who answer your calls (24/7/365), who are experienced in critical incident response and management that is provided to your managers with current, evidence based advice on dealing with any type of incident the minute you call through. You can trust us to guide you through the right response to minimise risk and harm.
2. Workplace Training and Team Interventions
Acacia Connection’s trained facilitators will work with you to develop and deliver the right training or team interventions for your business. Instead of providing ad hoc “off the shelf” based training packages that rarely meet each organisation’s unique needs, we tailor all training. We deploy a trained professional who is experienced at working with you to identify your specific needs to create a targeted solution for your business. We also offer ongoing support of these programs so that the skills that are learnt aren’t then lost over time.
3. Manager Support Hotline
Managers today are faced with more complex situations and demands, together with numerous employee issues that impact performance. Contemporary life and work demand that managers know and understand how to deal with complex people issues. We offer a 2 hour guaranteed response service for general enquiries to our Manager Hotline and (immediate response for urgent issues). We recognise that when you really need support from professionals, you can trust us to be ready and on hand to assist your management teams. Acacia Connection provides support to managers when faced with difficult management decisions. Our psychological approaches for dealing with complex issues such as; suicidal behaviour, extreme behaviour, split teams and destructive behaviours provide support beyond the scope of most managers. Each manager support call is counted as 1 EAP session (allowing up to 1 hour per issue). The calls made to this Hotline are confidentially recorded separately to general EAP services for business improvement strategies.
4. Return to Work Case Management
At Acacia Connection we provide a return to work case management service that helps reduce the ongoing costs of lost work time for employees. We work to reduce the impact of lost time and or recruitment in your workplace with high quality return to work counsellors registered with Workcover. In addition, our confidential quarterly EAP statistics will capture any employee’s work status attending EAP sessions, giving you a unique opportunity to measure your loss of productivity and the issue that the employee presented with.
5. Mediations and Workplace Investigations
Organisations that manage conflict well have stronger cultures and better communication. Leaders that deal with conflict effectively are more respected and report better work results. When conflict is present in the workplace it needs to be resolved quickly and efficiently. Our mediation service is set up specifically for this as we recognise how important it is. Our mediators are trained experts who will help to get your employees back to normal operation, where possible, as quickly as possible.
We also offer workplace investigations when these are required or requested by precipitating events. Investigations are now often done by external parties – a practice highly recommended as it ensures effective investigating techniques are utilised without risk of reprisal, removing additional post-event risks for your organisation.
6. Executive Coaching Programs
We understand the challenges facing executives in todays face paced, complex working environments. We offer programs that are tailor made to the organisation and executive groups as we are aware of the varying skill sets found in executives and senior leaders. These programs will unlock each executive’s natural strengths, leadership ability, courage and resourcefulness. Executives or those preparing to advance, often receive limited coaching and/or mentoring from external professionals to assist and ready them with various roles and skills that will be required. This can result in executives being ill prepared and lacking confidence relating to business, people and teams. Our experienced Executive Coaching clinicians have many years experience working with executives to research, analyse and deliver programs that will assist the individual and organisation in getting the most out of their work, performance and contribute to a more positive culture.
7. Redundancy Support/Vocational Counselling/Outplacement
Redundancies are common place in today’s business environment and affect not only the person who is made redundant but also the organisation’s culture and the employees who stay. Our comprehensive redundancy support program provides you with a psychologist on the day of the announcement for immediate support for affected people. We can then also offer a vocational counsellor to assist affected employees with resume writing and specific vocational counselling from trained vocational counsellors.