Frequently Asked Questions

Acacia Connection has an immediate service for people in crisis. Within 1 hour you are assured to be able to speak with a counsellor. 

Our normal face to face EAP service is provided from 1-5 days, depending upon your availability to attend an appointment with the local counsellor. 

An Employee Assistance Program (EAP) is a benefit provided by companies for their employees and related family members. For employees it provides access to confidential counselling on a range of work and other issues at no cost to the employee. For companies, an EAP provides a vital support resource for employees, managers and teams to assist with day to day issues and incidents. An EAP is far broader than a counselling service - it provides organisational trends of developing issues and workplace risks. Your EAP provides a large range of information to assist people not just when there are areas worrying or distracting them from their work but also to improve their personal well-being.

Counselling aims to improve individual wellbeing. It is a process where one person (client) talks to another (counsellor) in confidence about issues or difficulties they are experiencing, The counsellor will assist you to talk about and explore the issue, and develop strategies to cope with the situation or change the situation. Counsellors will engage with you and where possible help you come to terms with/resolve your issues and concerns. Different people seek different outcomes from the counselling process. Because of this it is important that you take the time to talk to your counsellor about what you are expecting, or hoping for as a result of the counselling process.

No, not unless you provide us with consent to advise them. There are some occasions where you may want to advise management of what you are going through as managers have to deal with this information properly under law. We are bound by the Privacy Act (1988) and will always adhere to its requirements to protect your privacy.