Below is a list of our most frequently asked questions. To view an answer, simply click on the relevant question.
Acacia Connection has an immediate service for people in crisis. Within 1 hour you are assured to be able to speak with a counsellor.
Our normal face to face EAP service is provided from 1-5 days, depending upon your availability to attend an appointment with the local counsellor.
An Employee Assistance Program (EAP) is a benefit provided by companies for their employees and related family members. For employees it provides access to confidential counselling on a range of work and other issues at no cost to the employee. For companies, an EAP provides a vital support resource for employees, managers and teams to assist with day to day issues and incidents. An EAP is far broader than a counselling service - it provides organisational trends of developing issues and workplace risks. Your EAP provides a large range of information to assist people not just when there are areas worrying or distracting them from their work but also to improve their personal well-being.
No, not unless you provide us with consent to advise them. There are some occasions where you may want to advise management of what you are going through as managers have to deal with this information properly under law. We are bound by the Privacy Act (1988) and will always adhere to its requirements to protect your privacy.
If the information provided is not what you are looking for, you can also submit your question by using the form below. Alternatively please contact us and we will be happy to assist.
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